Payment Terms

At EssayEco, we are dedicated to providing a clear, detailed, and secure payment process. Below are the comprehensive terms and conditions regarding payments for our services.

Pricing and Payment Structure

1. Order Placement:
   • Free Order Submission: You can place an order by providing all necessary details without any upfront payment. This initial step allows you to specify your requirements and receive bids from our writers.
   • Secure Checkout: Once you have placed an order, you will proceed to the secure checkout to make a payment. This payment is required before a writer begins working on your order.
2. Payment Before Writer Assignment:
   • Mandatory Payment: To ensure commitment and prioritization of your order, payment must be made before a writer is assigned. This payment secures the necessary resources and allocates a writer to your project.
   • Choosing a Writer:
     • Client Selection: After placing an order, you have the option to review bids from available writers and select the one you prefer based on their expertise, ratings, and bid amount.
     • Support Team Assignment: Alternatively, you can opt to have our support team assign your order to the most qualified expert available, ensuring your project is handled by a professional with the appropriate skills.

Payment Methods

• Accepted Methods: We accept various secure payment methods, including major credit and debit cards, PayPal, and other reliable online payment systems. These options provide flexibility and security for our clients.
• Authorization: By submitting your payment details, you authorize EssayEco to charge the specified amount for the services provided. This authorization includes any applicable taxes or additional fees.

Payment Completion

• Payment Release: Upon completion and delivery of the service, you are required to review and approve the paper. You have a 10-day window to evaluate the product and request any necessary revisions. If no feedback is provided within this period, the payment is automatically released to the writer on the 11th day.
• Partial Payments: For large or complex orders, we offer the option of partial payments. This allows you to pay in installments, with each payment being released upon approval of a corresponding portion of the work. This ensures continuous progress and satisfaction with the project.

Account Balance and Withdrawals

• Refund Requests: You can request a refund of unused funds in your account within 60 days of the initial deposit. To initiate a withdrawal, contact our customer support team, who will guide you through the process.
• Operational Costs: After 8 months, if there are unused funds in an inactive account, we reserve the right to withdraw these funds to cover operational costs. We will provide prior notification before any such action.

Chargebacks

• Account Suspension: In the event of a chargeback, your account may be suspended until the issue is resolved. Chargebacks can disrupt service delivery and create additional fees.
• Responsibility for Fees: Any fees incurred due to chargebacks are the responsibility of the client. We recommend contacting our support team to resolve any payment issues before initiating a chargeback to avoid unnecessary complications.

Changes to Payment Terms

• Policy Updates: We may update these payment terms periodically to reflect changes in our services or legal requirements. Any updates will be posted on our website, and significant changes will be communicated via email. We encourage you to review these terms regularly to stay informed.

Refund Policy

At EssayEco, we are committed to ensuring your satisfaction. Our detailed refund policy outlines the conditions under which refunds are issued, ensuring transparency and fairness for all parties involved.

Eligibility for Refunds

1. Order Cancellation:
   • Before Assignment: If you cancel your order before a writer has been assigned, you are eligible for a full refund.
   • After Assignment: If a writer has already been assigned, a partial refund is available based on the amount of work completed by the writer at the time of cancellation.
2. Quality Issues:
   • If the delivered paper does not meet the initial instructions and subsequent revision requests do not resolve the issue, you are eligible for a full refund. Our Quality Assurance team will review your claim, comparing the final product with your original requirements to determine eligibility.
3. Late Delivery:
   • If the paper is delivered past the agreed deadline without an approved extension, you are entitled to a full or partial refund, depending on the impact of the delay on your submission requirements.
4. Plagiarism:
   • If the delivered paper is found to be plagiarized, you will receive a full refund. We require a detailed plagiarism report from a reputable detection service to process this claim. We maintain strict anti-plagiarism policies and ensure all papers are original.
5. Accidental Duplicate Order:
   • If you accidentally place a duplicate order, you are eligible for a full refund if you notify us before a writer is assigned. If a writer is assigned, the refund amount will be adjusted based on the work completed.

Non-Refundable Situations

1. Approved Orders:
   • Once you approve an order and it is marked as completed, it is no longer eligible for a refund. We encourage you to thoroughly review your paper and communicate any issues before approving the final version.
2. Minor Errors:
   • Refunds are not provided for minor errors that can be corrected through our free revision policy. We aim to address all concerns promptly and effectively through revisions.
3. Additional Services:
   • Fees for additional services, such as plagiarism reports, are non-refundable. These services are optional and provided as supplementary to the main order.
4. Dissatisfaction Without Revision:
   • If you are dissatisfied but do not request revisions, a refund is not applicable. We strongly encourage using the free revision option to ensure satisfaction.
5. Lower Than Expected Grades:
   • We do not guarantee grades and do not offer refunds based on grades received. Our focus is on delivering quality papers that meet your instructions.

Process for Requesting a Refund

1. Contact Support:
   • To initiate a refund, contact our support team within 14 days of order completion. Clearly explain the issue and provide any supporting evidence, such as screenshots or detailed explanations of how the paper deviates from your instructions.
2. Evaluation:
   • Our Quality Assurance team will evaluate your request, reviewing the order details, communication history, and final product to determine the eligibility and amount of the refund. We aim to make this process as transparent and fair as possible.
3. Decision and Processing:
   • You will be notified of the decision via email. If your refund request is approved, the refund will be processed within 7-10 business days. The refund will be credited to the original payment method used for the order.

Chargebacks

In case of a chargeback, your account may be suspended until the issue is resolved. Any fees incurred due to chargebacks are your responsibility. We recommend contacting our support team to resolve any issues before initiating a chargeback.

Account Deletion

Deleting your account does not entitle you to a refund for any remaining balance. Please contact support if you wish to use any remaining funds before account deletion.

Changes to the Policy

We may update this policy from time to time to reflect changes in our services or customer feedback. Any changes will be posted on our website, and major updates will be communicated via email. We encourage you to review this policy regularly to stay informed of any updates.

Contact Us

For any questions or to request a refund, please contact our customer support team at support@essayeco.com. We are available 24/7 to assist you and ensure your experience with EssayEco is positive.

This policy ensures clarity and fairness for all parties involved. If you have any further questions, please do not hesitate to reach out to us.

Updated: June 11, 2024